Refund / Cancellation Policy

You may cancel or modify an order at any time before you approve the final proof, at no charge. Once a proof is approved and production has begun, orders cannot be cancelled.

Custom printed materials are made specifically for you and cannot be resold. For this reason, approved and produced orders are generally not eligible for refund or return.

If your order arrives with a production defect or does not match the approved proof, contact us within 10 business days of delivery with photos of the issue. We will review the claim and, where the error is ours, reprint or refund the affected items.

Errors present in an approved proof (such as typos or incorrect artwork supplied by the customer) are not eligible for refund. This is why we encourage careful proof review before approval.

Contact us at +1 (866) 217-1796 with your order details. We review every claim individually and aim to respond promptly.